+++ IMPORTANT: Penalty duties on some important products ALL DETAILS +++

Conditions of Use & Shipping


Business customers - Dry goods Germany

Over 300€ - dry goods

Countries:
Deutschland
Order value:
von €300.00
Free shipping from €600.00
Order value: Shipping costs
from €300.00 €38.00

End-consumers shipping Germany

Countries:
Deutschland
Free shipping from €45.00
Weight Shipping costs
from 0 kg €5.40
from 10 kg €10.80

End-consumers shipping - zone A

Countries:
Belgien, Dänemark, Luxemburg, Niederlande, Österreich, Polen, Tschechien, Monaco
Weight Shipping costs
from 0 kg €11.00
from 2 kg €13.00
from 5 kg €16.00
from 10 kg €20.00
from 15 kg €24.00
from 20 kg €27.00

End-consumers shipping - zone B

Countries:
Finnland, Frankreich, Griechenland, Irland, Portugal, Rumänien, Bulgarien, Estland, Kroatien, Lettland, Litauen
Weight Shipping costs
from 0 kg €12.00
from 2 kg €15.00
from 5 kg €19.00
from 10 kg €24.00
from 15 kg €29.00
from 20 kg €34.00

End-consumers shipping - zone C

Countries:
Großbritannien, Italien, Schweden, Spanien, Ungarn, Slowakei, Slowenien
Weight Shipping costs
from 0 kg €11.00
from 2 kg €14.00
from 5 kg €18.00
from 10 kg €23.00
from 15 kg €25.00
from 20 kg €31.00

Business customers - frozen goods Germany

Shipping over 300€ - frozen goods

Countries:
Deutschland
Order value:
von €300.00
Free shipping from €600.00
Order value: Shipping costs
from €300.00 €43.00

Please note: additional diesel and toll charges apply inside of Germany, isles excluded. You will be informed about the exact corresponding costsupon order confirmation. Dry and frozen goods will be charged separately.

Freight costs under 300€ value of goods and outside Germany: on request

DELIVERY AND EXTRA COSTS FOR END-CUSTOMERS:

We send parcels Monday through Friday!

Delivery by parcel service in Germany within 2 - 4 working days, unless otherwise indicated at product details.

Deliveries to German islands: additional 1-2 working days, to foreign countries: additional 2-3 working days.

If some items in your order are not available but arrive in near future, we will wait as long and send the entire shipment altogether. If you desire an advance shipment, please note that shipping costs will be charged on the respective part deliveries. 

ATTENTION: Bulky or fragile items with the note "SPERRGUT / BRUCHGEFAHR" will only be shipped with a forwarding agent. Please ask for the freight costs. Free shipping not possible! 

Product prices include German VAT and do NOT include shipping and handling costs. Please ask for the exact shipping cost.
There will be extra charges for delivery to German islands. Please request the exact cost via email.

Pick up Store (Aachen): Monday - Friday 9 - 17 Hours

DELIVERY AND EXTRA COSTS FOR BUSINESS CUSTOMERS:

Delivery from Monday to Friday by forwarding companies, own vehicles or parcel service.
Prices do not include VAT and do not include shipping and handling cost. Please ask for respec- tive freight rates. Prices valid only for purchase of entire cases.

Pick up Store (Aachen): Monday - Friday 9 - 17 Hours

PAYMENT:
Direct debit. First deliveries are only executed on
    prepayment
    Paypal
    Giropay / Online transfer
    creditcard

All goods are property of Mex-Al GmbH until full payment.


LEGAL AGE:
By sending an order the customer confirms his full legal age towards Mex-Al GmbH.

CONSUMER DISPUTE RESOLUTION:
Information on consumer dispute resolution:
We are ready to participate in dispute resolution procedures before a consumer dispute settlement body.

the address and website of the consumer dispute resolution service:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.
Straßburger Str. 8
77694 KEHL
www.verbraucher-schlichter.de

We declare to take part in a dispute settlement procedure before this consumer arbitration body.
Link to the European Online Dispute Resolution Platform