Conditions of Use & Shipping
Business customers - Dry goods Germany
Over 400€ - dry goods
| Order value | Shipping costs |
| from €400.00 | €45.00 |
plus fuel surcharge and toll
Business customers - frozen goods Germany
Shipping over 850€ - frozen goods
| Order value | Shipping costs |
| from €850.00 | €90.00 |
End-consumers shipping Germany
| Weight | Shipping costs |
| from 0 kg | €5.40 |
| from 10 kg | €10.80 |
Private Customers Standard Shipping (Alcohol Germany)
Dear Customer!
Alcoholic beverages can ONLY be ordered by business customers outside Germany for customs reasons. The goods will then be sent with a corresponding accompanying goods document.
If required, please register as a business customer with the appropriate proof (stating the VAT identification number).
| Weight | Shipping costs |
| from 0 kg | €5.40 |
| from 10 kg | €10.80 |
Within Germany, without islands. You will be informed about the exact corresponding costs upon order confirmation. Dry and frozen goods will be charged separately.
Freight costs under 850€ of net goods value and outside Germany: on request
DELIVERY AND EXTRA COSTS FOR END-CUSTOMERS:
We send parcels Monday through Friday!
Delivery by parcel service in Germany within 2 - 4 working days, unless otherwise indicated at product details.
Deliveries to German islands: additional 1-2 working days, to foreign countries: additional 2-3 working days.
If some items in your order are not available but arrive in near future, we will wait as long and send the entire shipment altogether. If you desire an advance shipment, please note that shipping costs will be charged on the respective part deliveries.
Product prices include German VAT and do NOT include shipping and handling costs. Please ask for the exact shipping cost.
There will be extra charges for delivery to German islands. Please request the exact cost via email.
Pick up Store (Aachen): Monday - Friday 9 - 17 Hours
DELIVERY AND EXTRA COSTS FOR BUSINESS CUSTOMERS:
Delivery from Monday to Friday by forwarding companies, own vehicles or parcel service.
Prices do not include VAT and do not include shipping and handling cost. Please ask for respec- tive freight rates. Prices valid only for purchase of entire cases.
Pick up Store (Aachen): Monday - Friday 9 - 17 Hours
PAYMENT:
Direct debit. First deliveries are only executed on
prepayment
Paypal
Giropay / Online transfer
creditcard
All goods are property of Mex-Al GmbH until full payment.
LEGAL AGE:
By sending an order the customer confirms his full legal age towards Mex-Al GmbH.
CONSUMER DISPUTE RESOLUTION:
Information on consumer dispute resolution:
We are ready to participate in dispute resolution procedures before a consumer dispute settlement body.
the address and website of the consumer dispute resolution service:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.
Straßburger Str. 8
77694 KEHL
www.verbraucher-schlichter.de
We declare to take part in a dispute settlement procedure before this consumer arbitration body.
Link to the European Online Dispute Resolution Platform
